Notice to our loyal customers:
During the recent closure of our brick-and-mortar stores, our online orders have shot upward, and we are currently struggling to keep up. Over the last two weeks, our normal turn-around time for orders has stretched to three times the normal rate, and we are only falling further behind each day.
We are working as hard as we can with a small crew of dedicated staff who are doing all they can to fill and ship orders while practicing appropriate distancing measures and sanitation protocols.
To get a handle on our order backlog, we are taking the regrettable step of temporarily limiting the number of orders we accept each day. We don’t like to do this, but unfortunately, there’s no other way to keep up at the moment.
If you are seeing this page, we have reached our limit for the day. Each morning we will open the online store at 8:30 am MST and keep it open until our order limit is reached. Please try to place your order tomorrow.
We want to make it clear that we are incredibly grateful for our customers and for all the orders we receive – it’s keeping us going right now. And we promise that as soon as we’re caught up, we will start to increase the number of orders we accept each day or remove the limits entirely if we can.
We’re very sorry for any inconvenience this causes you, and we thank you in advance for your patience and understanding.
Your friends at The Silk Road