Shipping & Returns
Shipping Policy
We always keep our shipping fees as low as possible. We use flat rate shipping by province or territory. With flat-rate shipping, prices do not go up with more products, so you can get a lot more for your money by combining as many products as possible into one order. There are no extra handling fees added and we do not make a profit from shipping charges. If by some rare occurrence you are quoted an incorrect shipping rate, we will contact you and correct the charges before shipping out the order.
Our current shipping rates are as follows:
Alberta - $10
BC, Saskatchewan, Manitoba - $13
Ontario, Quebec - $16
NB, NS, NL, PEI - $18
NWT, Yukon - $17
Nunavut - $22
Some smaller communities and rural locations have extremely high shipping rates that fall outside our normal scale. In these cases, a supplementary shipping fee may be necessary. If your order falls into this category, we will contact you about your shipping cost before we fill your order.
All our online orders are shipped with Canada Post by default. If you'd rather we not use Canada Post and have a preferred carrier, please reach out and we'll do our best to accommodate you.
We do not charge for GST or provincial sales tax on any of our spices, herbs or blends. 5% GST is charged on all accessories, books and other non-food items.
We offer free shipping on orders over $120 which are to be delivered to easily accessible Canadian addresses. Free shipping is capped at $25. This means that if you're in a smaller or more remote area to which shipping is expensive, you may be responsible for any shipping costs that exceed $25. If this is the case, we will contact you.
If you have a question about shipping that isn't answered above, please check our Shipping FAQs here.
Here's the fine print:
Delivery dates are determined by Canada Post or the carrier/shipping company used for your order. The Silk Road Spice Merchant Ltd. is not responsible for any packages that are delayed or lost by Canada Post or other carriers/shipping companies, or border Customs.
The Silk Road Spice Merchant Ltd. is not responsible for the collection or payment of any destination charges, including duties, brokerage fees and taxes. All those charges are the responsibility of the customer.
All pricing, taxes and shipping costs are listed in Canadian currency. All transactions will be completed in Canadian dollars. Excluding civic and statutory holidays, all orders will be processed in one or two business days, provided the items are in stock and that there are no problems with payment verification.
Please make sure that your shipping address is correct. An incorrect address may cause delays in shipping. Any cost incurred due to incorrect shipping information will be charged to the customer. If you have accidentally entered the wrong shipping address when placing an order, please contact us right away.
Policies and/or shipping rates are subject to change without notice. We may change our rates and/or update our policies periodically. You will be contacted regarding any changes to the policies described above if changes occur after your order is placed, but before it is shipped. In such an event, you will be given the option to proceed under the updated policy or to cancel your order and receive full refund for your purchase. Please check this page regularly for updates.
Return Policy
For health and legal reasons, we are unable to accept returns or exchanges on food items. However, we want you to be happy with your purchases. If for any reason you are dissatisfied with one of our products, please e-mail us at orders@silkroadspices.ca with the following information:
• Your name and address
• The item(s) you purchased
• The reason for your concern
We will contact you with information about any steps we are able to take to fix the situation. Please note that for any return of non-food merchandise, we will only pay return shipping charges if we have made an error or the product has arrived damaged.